Terms of Service

1. Acceptance of Terms

By accessing and using the Shinelink Portal website and services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services. These Terms constitute a legally binding agreement between you and Shinelink Portal (ABN: 12 345 678 901).

2. Description of Services

Shinelink Portal provides real estate services including but not limited to:

• Property sales and purchase assistance
• Rental property services and management
• Property investment advisory services
• Property valuation and market analysis
• Legal and conveyancing assistance
• Online property listings and information

3. Eligibility and Registration

3.1 Age Requirement

You must be at least 18 years old to use our services. By using our services, you represent and warrant that you meet this age requirement.

3.2 Account Information

You agree to provide accurate, current, and complete information when creating an account or using our services. You are responsible for maintaining the confidentiality of your account credentials.

4. User Responsibilities

When using our services, you agree to:

• Provide truthful and accurate information
• Comply with all applicable laws and regulations
• Respect the rights and privacy of others
• Not use our services for any unlawful purpose
• Not attempt to gain unauthorized access to our systems
• Not transmit viruses or malicious code
• Not engage in any activity that could harm our reputation

5. Property Information and Listings

5.1 Accuracy of Information

While we strive to provide accurate property information, we cannot guarantee the completeness or accuracy of all listings and property details. All information should be independently verified.

5.2 Property Availability

Property availability is subject to change without notice. Listed properties may be sold, leased, or withdrawn from the market at any time.

5.3 Pricing

All prices are indicative and subject to change. Final pricing is determined by property owners and market conditions.

6. Financial Services Disclaimer

Any financial advice or information provided is general in nature and does not constitute personal financial advice. You should seek independent financial and legal advice before making any property-related decisions. We recommend consulting with qualified professionals including:

• Licensed financial advisors
• Qualified accountants
• Legal practitioners
• Licensed property valuers

7. Fees and Payment

7.1 Service Fees

Our service fees are clearly disclosed and agreed upon before services commence. Fees may include:

• Sales commission rates
• Property management fees
• Marketing and advertising costs
• Administrative and processing fees

7.2 Payment Terms

Payment terms are specified in individual service agreements. Late payments may incur additional charges as permitted by law.

8. Intellectual Property

8.1 Our Content

All content on our website, including text, graphics, logos, images, and software, is owned by Shinelink Portal and protected by Australian and international copyright laws.

8.2 User Content

By providing content to us (such as property photos or testimonials), you grant us a non-exclusive, royalty-free license to use, reproduce, and display such content for business purposes.

9. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which forms part of these Terms. By using our services, you consent to our privacy practices as outlined in our Privacy Policy.

10. Limitation of Liability

To the maximum extent permitted by Australian law:

• We exclude all warranties and representations
• Our liability is limited to the amount paid for our services
• We are not liable for indirect, consequential, or punitive damages
• We do not guarantee specific outcomes from our services

11. Indemnification

You agree to indemnify and hold harmless Shinelink Portal, its employees, and agents from any claims, damages, or expenses arising from:

• Your use of our services
• Your violation of these Terms
• Your violation of any third-party rights
• Any false or misleading information you provide

12. Professional Standards

12.1 Licensing

Shinelink Portal operates under the appropriate real estate licenses as required by New South Wales legislation and maintains professional indemnity insurance.

12.2 Industry Compliance

We comply with all applicable real estate industry regulations, including but not limited to:

• Property and Stock Agents Act 2002 (NSW)
• Competition and Consumer Act 2010 (Cth)
• Australian Consumer Law
• Real Estate Institute of Australia guidelines

13. Dispute Resolution

13.1 Initial Resolution

We encourage direct communication to resolve any disputes. Please contact us first to discuss any concerns.

13.2 Mediation

If direct resolution is not possible, disputes may be referred to mediation through a recognized dispute resolution service.

13.3 Legal Proceedings

These Terms are governed by the laws of New South Wales, Australia. Any legal proceedings must be brought in the courts of New South Wales.

14. Termination

14.1 Termination by You

You may terminate your use of our services at any time, subject to any ongoing contractual obligations.

14.2 Termination by Us

We may terminate or suspend your access to our services if you breach these Terms or engage in conduct that we deem inappropriate or harmful.

15. Force Majeure

We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, pandemics, or technological failures.

16. Amendments to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting on our website. Continued use of our services after changes constitutes acceptance of the modified Terms.

17. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

18. Consumer Rights

Nothing in these Terms excludes, restricts, or modifies any consumer rights under Australian Consumer Law that cannot be excluded, restricted, or modified by agreement.

19. Contact Information

For questions about these Terms of Service, please contact us:

20. Acknowledgment

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. These Terms, together with our Privacy Policy, constitute the entire agreement between you and Shinelink Portal regarding your use of our services.