1. Introduction
Shinelink Portal (ABN: 12 345 678 901) ("we", "us", "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our real estate services in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
- Name, address, email address, and phone number
- Financial information for loan pre-qualification
- Employment and income details
- Property preferences and search criteria
- Communication records and correspondence
- Photos and videos for marketing purposes (with consent)
2.2 Website Usage Information
When you visit our website, we automatically collect:
- IP address and browser information
- Pages visited and time spent on site
- Referring website information
- Device and operating system details
- Cookies and similar tracking technologies
3. How We Use Your Information
We use your personal information for the following purposes:
- Providing real estate services including sales, rentals, and property management
- Communicating with you about properties and services
- Processing applications and conducting background checks
- Marketing our services and sending newsletters (with consent)
- Improving our website and services
- Complying with legal obligations and industry regulations
- Preventing fraud and ensuring security
4. Information Sharing and Disclosure
We may share your personal information with:
- Service Providers: Third-party contractors who assist in providing our services
- Financial Institutions: Banks and lenders for loan applications
- Legal and Professional Advisors: Lawyers, accountants, and consultants
- Government Agencies: When required by law or regulation
- Property Owners/Tenants: As necessary for rental and sale transactions
- Marketing Partners: With your explicit consent only
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against:
- Unauthorized access, use, or disclosure
- Loss, damage, or destruction
- Misuse or interference
- Modification without authorization
Our security measures include encrypted data transmission, secure servers, access controls, and regular security assessments.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and user behavior
- Provide personalized content and advertisements
- Improve website functionality and performance
You can manage cookie preferences through our cookie consent banner or your browser settings.
7. Your Rights
Under Australian privacy law, you have the right to:
- Access: Request access to your personal information we hold
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Restrict Processing: Request limitation of how we use your information
- Data Portability: Request a copy of your information in a portable format
- Withdraw Consent: Withdraw consent for marketing communications
- Complain: Lodge a complaint with us or the Office of the Australian Information Commissioner
8. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal and regulatory requirements
- Resolve disputes and enforce agreements
- Maintain business records as required by law
Generally, we retain client records for 7 years after the completion of services, unless a longer period is required by law.
9. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
10. International Data Transfers
Your personal information may be transferred to and processed in countries other than Australia for the purposes outlined in this policy. When we transfer information internationally, we ensure appropriate safeguards are in place to protect your privacy.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.
12. Contact Information
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
13. Complaints Process
If you believe we have breached your privacy, you can lodge a complaint with us. We will:
- Acknowledge your complaint within 7 days
- Investigate the matter thoroughly
- Respond to your complaint within 30 days
- Take appropriate action to address any issues identified
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner at www.oaic.gov.au.